Talent Profile

Fares Almia
Customer Support Specialist (FR/EN) | Escalations, CX & High-Volume Support | 4+ Years
€12.50€/hr
  • (0.00)

0.00% Job Success

0 Complete Job

Bizerte, Tunisia

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Why should you work with me?

🖥 Customer Support Specialist with 4+ years of experience providing multilingual support (French/English) in fast-paced, high-volume environments.


⭐️ Over the years, I’ve handled thousands of customer interactions through calls, emails, and ticketing systems while maintaining a professional, customer-first approach.


🔹 My experience includes:

• High-volume customer support

• Escalation & sensitive case handling

• E-commerce & subscription-based services

• Refunds, order management & account updates

• Email, chat & phone support

• Remote team collaboration & operational support


⚙️ I’m comfortable working in structured, SLA-driven environments and adapting quickly to new tools, workflows, and processes. I value clear communication, reliability, attention to detail, and creating positive customer experiences, even in complex situations.


🤝 If you are looking for someone dependable, adaptable, and experienced in remote customer operations, I would be happy to discuss how I can support your business.

My Specializations

  • Adaptability
  • Attention to Details
  • Communication
  • Multilingual
  • Organization Skills
  • Reliability & Punctuality
  • Teamwork
  • Time Management
  • Email Support
  • Phone Support

Languages

  • English (Native)
  • French (Native)
  • Arabic (Native)
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